Privacy Policy

1. Who we are

Kal Kal Group is an industrial organization committed to building a healthy and prosperous nation through economic transformation. Rooted in nationalism and strengthened by collective cooperation, the company brings people from all backgrounds together to produce and market natural health-promoting products. Through entrepreneurship and innovation, Kal Kal Group aims to drive economic empowerment and become a trusted name for all Nepalis.

2. Information we collect

• Account and Contact Data: name, email, phone (if provided), addresses you add for shipping/billing.
• Order and Payment Data: order details (items, totals). Payments are processed by Stripe; we don’t store full card details on our servers.
• Usage Data: pages viewed, product interactions (like view, add to cart), device/approximate location inferred from IP for security and analytics.
• Communications: emails you send us; email delivery status via our email provider.

3. How we use your information

• To fulfill orders, process payments, and deliver products.
• To manage your account and provide customer support.
• To improve our catalog, recommendations, and on‑site experience.
• To send essential service emails (order confirmations, updates).
• To detect fraud, secure our services, and comply with legal obligations.

4. Cookies and tracking

We use cookies and similar technologies for essential functions (authentication, cart), analytics, and improving performance. You can control cookies via your browser settings; disabling some cookies may impact key features.

5. Third‑party services

• Payments: Stripe — processes your payment securely. Card details are handled by Stripe and are not stored on our servers.
• Authentication: NextAuth — manages sign‑in and session security.
• Email: Resend — sends order and account emails; limited delivery metadata may be retained.
• Database/Infrastructure: We use industry‑standard hosting and databases to run the service.

6. Data retention

We retain account, order, and invoice records as required for business, tax, and legal purposes. If you request deletion of your account, we will remove or anonymize data that is not legally required to be kept.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or receive a copy of your personal data, and to object to or restrict certain processing. To make a request, please contact us.

8. Children

Our services are not directed to children under 13 (or the applicable age in your region). We do not knowingly collect data from children.

9. Changes to this policy

We may update this policy from time to time. We will update the “Last updated” date and, where appropriate, provide additional notice.

10. Contact

For privacy questions or requests, contact us at info@kalkalgroup.com or visit our Contact page.

Last updated: 2026.